
WHO-Hive
Connecting skills, knowledge, and experiences for health emergencies

Abstract
Recent global health emergencies, such as the COVID-19 pandemic accelerated the digitalization of the workplace and highlighted the need for enhanced collaboration and knowledge sharing across global health communities. To bridge this gap, the WHO developed an online collaboration platform the Hive, to provide a safe space for public health experts to connect, share information and access valuable resources.
The SDSC successfully completed an expertise mandate for the WHO Hive team, conducting a comprehensive analysis of multiple digital platforms and datasets to identify evidence-based optimization opportunities. Following the initial assessment, SDSC delivered actionable recommendations focused on feature enhancements and AI solution integration. The engagement also included iterative workshops, where recommendations were refined collaboratively with the WHO Hive team, ensuring practical implementation plans aligned with organizational objectives.
People
Collaborators


Chiara is a Mathematician with an M.Sc. in Stochastics and Data Science from the University of Torino. She completed her academic background by pursuing a Master of Business Administration, which further enriched her insights into soft skills and project management. Before joining the SDSC, she worked for a few years in the manufacturing sector, bridging data-driven analyses with strategic decision-making.


Anna joined SDSC as a Data Scientist focusing on industry collaborations in July 2019. She completed her PhD in Bioinformatics at the University of Luxembourg, where she analysed large-scale heterogeneous datasets and leveraged multiple disciplines: Statistics, Network Analysis, and Machine Learning. Before joining SDSC, Anna worked as a Data Scientist at Deloitte Luxembourg, with a focus on computer vision and time-series analysis.Currently, Anna is a Principal Data Scientist based at the ETH Zurich office, where she leads biomedical collaborations with industry partners. Anna works on a range of projects: protein properties prediction, biomanufacturing optimization, statistical model evaluation and others.


Before joining SDSC, Arshjot Khehra received his MSc in Artificial Intelligence from USI Lugano, where he completed his thesis on hierarchical graph reinforcement learning. Previously, he worked for 4+ years across India and Singapore gaining data science experience in insurance, logistics, and manufacturing sectors. He also holds a BSc in Industrial Engineering from PEC Chandigarh. Over the course of his career, Arshjot worked on a wide array of projects, such as, handwritten text recognition and generation, voice matching across phone call recordings, policy lapse rate prediction for customer retention, and automated insurance claim processing.


Christian joined the SDSC in July 2021 as a data scientist in the industry cell. Before that he worked at the Media Technology Center at ETH Zurich to develop new ML technology for their industry partners. He completed his Master's degree in Mathematics at ETH Zurich (2017) with focus on algorithmics and machine learning. After his studies he worked as a online marketing data analyst in the news publishing business. His expertise lies in statistics, NLP and software engineering.


Jimena joined SDSC as Frontend designer in November 2022. She is an all-round creative graphic designer with in-depth knowledge of typography, branding, user interface & user experience. Her job at Renku include close collaboration with the product manager, developers and engineers to gather requirements from users before designing ideas that can be communicated using storyboards, process flows, sitemaps, personas, sketches, wireframes, mockups, prototypes and user test. She combines design, creativity and new technologies with focus on solving problems for the end-user and creating user-friendly interfaces according to GUIs.
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description
Motivation
Recent global health emergencies, such as the COVID-19 pandemic accelerated the digitalization of the workplace and highlighted the need for enhanced collaboration and knowledge sharing across global health communities. To bridge this gap, the WHO developed an online collaboration platform the Hive, to provide a safe space for public health experts to connect, share information and access valuable resources. To facilitate collaboration the Hive provides four key features:
- Community space
- Chat and discussion forum
- Video conferencing
- Hive drive document repository and co-development
Digital platforms have become increasingly vital for facilitating communication, and the rapidly changing media landscape has significantly affected how information is consumed, particularly during health emergencies. Conflicting information shared or information lacking in scientific rigour can be exploited to undermine the health response and damage trust. The Hive aims to provide a safe environment for multi-disciplinary experts to connect with the skills, knowledge and experience of other users with the questions and concerns they may have to better prepare for and respond to health emergencies.
Website link: https://hivecenter.who.int
Solution
The SDSC successfully completed an expertise mandate for the WHO Hive team, conducting a comprehensive analysis of multiple digital platforms and datasets to identify evidence-based optimization opportunities. Following the initial assessment, SDSC delivered actionable recommendations focused on feature enhancements and AI solution integration. The engagement also included iterative workshops, where recommendations were refined collaboratively with the WHO Hive team, ensuring practical implementation plans aligned with organizational objectives.
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